This is a For Next Time query as the laptop owner has taken the machine back to Greece, where she lives (I'd swap UK for Greece at this time of year).
I ran a clean install on her laptop which put her at Windows 7 (64 bit) Service Pack 1. Activation didn't work (does it ever) but was done via the Microsoft helpline. I then attempted to apply Windows updates. Update told me there were 177...
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